Recargo Network Driver Support

How much does it cost to charge at a Recargo Network fast charger?
Pricing is based on a per minute structure and billing is based off of actual time charging (energy is being dispensed). It costs $0.24/minute to charge ...
Sat, 20 Oct, 2018 at 12:43 PM
Do I need a RFID card or monthly membership to use Recargo Network chargers?
No. Our goal is to make charging your electric vehicle as seamless as possible, so we don't require a separate RFID card and you do not have to sign up...
Sat, 20 Oct, 2018 at 12:43 PM
How do I pay by credit card at a Recargo Network charging station?
Press any button below the Welcome screen to get started: The next screen will display the pricing information. To pay with your credit card insert yo...
Sat, 20 Oct, 2018 at 12:43 PM
What do I do if the credit card reader is broken or I am having an issue with my credit card?
If you have tried swiping your credit card more than once and are still getting this error message:  OR you walk up to the station screen and see t...
Sat, 20 Oct, 2018 at 12:43 PM
I was ready to charge but now the station is displaying a charging error message...
You will see this screen if there was a problem while starting the charger: Please unplug your vehicle and wait a few minutes before trying again.  ...
Sat, 20 Oct, 2018 at 12:43 PM
Where do I report a malfunctioning or broken charger?
For urgent issues and immediate assistance please contact our call center by dialing: (833)-RECARGO or (833)732-2746 All other station issues, ques...
Sat, 20 Oct, 2018 at 12:44 PM
I'm having an issue activating and/or paying for my charging session. Am I able to pay over the phone?
Yes. If you experience issues with payment or can't activate the station to begin your charging session, please reach out to our Recargo Network Call C...
Sat, 20 Oct, 2018 at 12:44 PM
Why is there a $15 charge on my credit card?
A temporary $15.00 authorization hold is placed on your card to start the transaction. The actual billed amount from your charging session will appear on yo...
Sat, 20 Oct, 2018 at 12:44 PM
I was incorrectly billed. How do I request a refund?
Please contact Recargo Network Support with any refund requests or questions about billing. Our customer support team can be reached by email: info@recar...
Sat, 20 Oct, 2018 at 12:44 PM
I pulled up and all the chargers are being used. Can I be notified when a charger becomes available?
Yes. If you have an iOS or Android device you can set up station notifications with the PlugShare app.  [ Please follow this FAQ link for more information ...
Sat, 20 Oct, 2018 at 12:44 PM