• If the vehicle is switched off for longer than about 5 minutes before a charge session is started, it could be that the vehicle no longer responds to the fast charger. The solution is to switch on the car briefly to ‘wake up’ the vehicle. After that, can you start the charge session again.
  • In case the CCS-plug remains locked in the car, unlock the car with the key. Is the CCS-plug still locked? Then wait a bit until the car releases the plug; this may take a few minutes.
  • While charging you can switch on the car without problems to make use of the climate control.